Linden House Parties Holiday Accommodations in Bristol & Bath
Terms & Conditions
1. THE CONTRACT
The Contract for a short-term holiday rental will be between the James Mcalinden T/A Linden House Parties (referred to as “Linden House Parties or us or we”) and the person making the booking, the lead booker (referred to as customer or you or your) in the following booking conditions. UK Law will govern the contract. The contract of hire is not effective until we have received the deposit. The contract will be subject to these booking conditions and must be complied with. These terms and conditions do not affect your statutory rights.
The party leader must be at least 18 years of age at the time of booking.
2. BOOKING FEES, DEPOSITS, BALANCE PAYMENTS, DAMAGE DEPOSIT AND HOLIDAY INSURANCE
2.1 When making a booking you will be required to pay a booking fee to us which will be clearly identified as part of the overall price you pay. The booking fee is payable for the service we provide that allows you to book a property.
2.2 The deposit is 25% of the total amount due and is required to confirm booking by credit or debit card. The deposit forms part of the payment for your stay and is only refunded as detailed within our cancellation policy.
2.3 Upon receipt of the deposit, we will confirm by email that your booking is secure and send out information for when the balance is due.
2.4 The balance will be due 60 days before the start of your stay.
2.5 Full payment is due at the time of booking, if your booking is made within 60 days of the start of your stay.
2.6 We reserve the right to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.
2.7 A £500 refundable damage deposit is due 7 days before arrival.
2.8 The refundable damage deposit will be refunded within 7 days if no damage has been caused.
2.9 We will not charge for accidental broken glasses/kitchen wear but in the event of noticeable damage that maybe caused we expect to charge for replacing, repairing or repainting i.e., damages to hot tub, paint pulled off walls, vomit stains on the carpets/beds (this is not an exhausted list).
2.7 It is your responsibility to acquire suitable travel insurance to cover your holiday, including Cancellation and Curtailment Protection Insurance. We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday.
3. CANCELLATIONS
3.1 If we cannot make the Property available to you for your booking, we will try to find you suitable alternative accommodation or we will arrange a full refund.
3.2 If you are unable (of any or some of your intended party) are disinclined to travel to and stay at the property for any reason, this includes – but is not limited to – illness, a call to jury duty, incarceration, change in personal or work circumstances, cancellation of an event, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund other than according to the refund policy below.
3.3 If a member of your party has to cancel, this has no effect on the cost of your booking.
3.4 If you cut your stay short you are not entitled to a partial refund.
3.5 Cancellations must be notified to Linden House Parties by email and once received in writing we will confirm the cancellation request. It is important to notify us as soon as possible to give us chance to re-let the house.
4. REFUNDS
4.1 All refunds will be subject to deduction of a non-refundable administration fee of £100 to cover our costs and third-party costs related to the cancellation and marketing (these costs include our admin costs, re-marketing costs, bank fees, accounting fees and agency fees or commission payments).
4.2 Full refund for cancellations up to 60 days before check-in (minus the £100 non-refundable administration fee of £100). If booked fewer than 60 days before check-in, no refund is due.
5. HOLIDAYMAKER’S RESPONSIBILITIES
You will ensure that you and all Holidaymakers will:
5.1 Act responsibly and carefully whilst at the property, abiding by any property specific house rules and leave the property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday.
5.2 Report to the owner any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted).
5.3 Not smoke inside the Property nor allow anyone else to smoke inside the property.
5.4 Not allow more than the maximum number of people or pets to stay at the property as stated on the website.
5.5 At all times comply with any applicable laws and local or Government guidance and ensure that no Holidaymaker or their guests (if allowed at the property) or pets (if allowed at the property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.
5.6 Not enter the property before the stated arrival date and time and will leave the property by the stated departure date and time.
5.7 Treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an owner, any member of their team, any member of the community in which the property is situated, or any of our employees, or other party acting on our behalf.
5.8 Secure the property (including all windows and doors) whenever leaving the property.
5.9 We will be entitled to make a reasonable charge where holidaymakers have failed to comply with these responsibilities. In serious cases, holidaymakers may have to leave the property early without any compensation or refund.
6. OWNERS RESPONSIBILITIES
The Owner will ensure that:
6.1 The property is cleaned and ready for the holidaymakers by the stated arrival date and time.
6.2 Suitable arrangements are made for you to access the property.
6.3 We treat all holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any holidaymaker at the property.
6.4 They can be easily contacted (at reasonable times) or will provide us with an alternative first point of contact should you have any concerns or queries during your stay.
6.5 We, and the property, comply with all applicable laws and regulations (including health and safety regulations).
6.6 Adequate liability insurance is in place in respect of the holidaymakers’ stay.
6.7 All holidaymakers will have exclusive access to the property for the duration of the holiday (although all holidaymakers will allow the owner or any representative, access to the property if reasonably required).
6.8 However, we will not be responsible, nor liable to you (or any holidaymakers) for any events outside the owner’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances.
7. PETS
7.1 Dogs are only allowed at properties at an additional charge where this is specifically stated in the property description.
7.2 If any holidaymaker has an allergy to dogs, please be aware that we can’t guarantee that a dog has not stayed in a particular property. Neither can accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
7.3 Dogs must be under strict control at all times while in or at the property.
7.4 Any fouling must be cleared up without delay.
7.5 The dog owner must bring the dog's bed or basket for sleeping in.
7.6 Dogs must not be left alone in or at the property or elsewhere at any time.
7.7 Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.
7.8 Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so may incur subsequent charges.
7.9 Young dogs (e.g., puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by the Owner.
7.10 You will be liable for any damage caused by any dogs. Any damage is to be reported to us immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.
7.11 If you break these terms, we may notify you that you have broken these terms and may cancel the booking and ask that you leave the property before the end of the holiday period without compensation, or that you pay an additional reasonable charge.